Contact Support

Last updated: June 15, 2026

For account help, billing questions, refund requests, privacy requests, or accessibility support, email hello@meetloopd.com.

Not Medical or Emergency Support

Support cannot provide medical advice, diagnosis, treatment, emergency response, or urgent review of a check in. Do not rely on email or Loopd for urgent health decisions. Call the emergency number for your location in an emergency and contact a qualified health-care professional for medical concerns.

What to Include

• The email address associated with the Loopd account
• A short description of the issue and the page where it occurred
• Relevant screenshots with personal and sensitive information removed

Response Time

We aim, but do not guarantee, to respond within two business days. Paid-plan requests may be prioritized, but Loopd does not currently offer a guaranteed response-time service level. Do not email passwords, authentication codes, full card numbers, private progress photos, or other secrets.